Reducing Workforce Cost and Fixing HR Control Gaps
Client Context
A growing organization (100+ employees) scaling rapidly in technical functions, with increasing pressure on workforce cost and hiring efficiency.
Challenge
- Attrition reached up to 40% in key roles, driving repeated hiring costs
- No clear approval authority, resulting in inconsistent hiring and compensation decisions
- Limited governance over headcount and pay, creating uncontrolled cost growth
- Lack of structure in career progression, impacting retention and workforce stability
Our Approach
We conducted a full workforce cost and HR operating model review, including:
- Attrition and replacement cost analysis
- Salary benchmarking against market and internal parity
- Headcount approval workflow mapping
- Governance and accountability gap assessment
- Financial impact modelling on workforce decisions
Key Insights
- High attrition created significant hidden replacement costs (recruitment + ramp-up loss)
- Absence of clear approval authority led to cost leakage and inconsistent hiring decisions
- Lack of structured workforce controls reduced accountability across functions
Impact
Identified 10–15% workforce cost optimisation opportunities
- Reduced attrition-related cost exposure through targeted retention controls
- Established clear approval and governance framework for hiring and compensation
- Improved visibility of workforce cost drivers for leadership decision-making
- Enabled a more controlled, scalable HR operating model aligned to business growth